Shipping Policy

Welcome to Air Plant World, where we bring the effortless beauty of Tillandsia into your home and heart. Just as we nurture each air plant with patience and transparency, we are committed to making your experience with us as seamless and delightful as the plants themselves. Below, you’ll find all the details about how we ship your botanical treasures and our caring returns process.

Shipping Information

We ship globally (excluding some remote regions and parts of Asia). Every order is handled with care to ensure your plants and products arrive in perfect condition.

Our Return & Exchange Promise

We want you to be completely delighted with your purchase—whether it’s a delicate Ionantha, a stunning Large Air Plant, or a handcrafted Ceramic container. If something isn’t quite right, we’re here to help.

Step-by-Step Return/Exchange Process

1. Contact Us Within 15 Days
   Email our care team at [email protected] with your order number and reason for return/exchange. We’ll respond within 2 business days with instructions and a Return Authorization (RA) number.
2. Prepare Your Package
   Securely pack the item(s) in the original packaging, if possible. Include a copy of your order confirmation or packing slip. Write the RA number clearly on the outside of the box.
3. Ship the Item
   Send the package to our nursery address (provided in your RA email). We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective item.
4. Inspection & Processing
   Once received, our team will inspect the item within 3–5 business days. Upon approval, we will initiate your refund or ship your exchange.

Refund Timeline & Method

• Refunds are processed within 5–10 business days after return approval.
• The refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
• Shipping fees are non-refundable unless the return is due to our error.
• For exchanges, we will ship the replacement item via your preferred shipping method once the return is received.

Non-Returnable Items

To preserve their unique quality and vitality, the following items cannot be returned or exchanged unless they arrive damaged or defective:

• Color Enhanced Air Plants: These specially treated plants are unique and may vary from screen images.
• Live Air Plants (if opened or removed from packaging): To ensure their health, once the seal is broken, we cannot accept returns.
• Sealife & Specialty Items: Handcrafted or fragile decorative pieces that are easily damaged.
• Custom or Personalized Terrarium Kits & Containers.

If you receive a damaged or incorrect item from these categories, please contact us within 48 hours of delivery with photos, and we will gladly make it right.

Damaged or Incorrect Items

If your order arrives damaged or with incorrect items, please contact us immediately at [email protected] with your order number and photos of the product and packaging. We will arrange a replacement or refund promptly, with no return shipping cost to you.