Privacy Policy

Welcome to Air Plant World. Just as we nurture our Tillandsia with care and transparency, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit airplantworld.com. Our practices are designed to be as clear and effortless as the beauty of our air plants, and they comply with applicable privacy regulations, including the GDPR for our European friends and similar frameworks globally.

By using our website, you agree to the collection and use of information in accordance with this policy. We treat your data with the same respect we give to every Xerographica and Ionantha in our care.

1. Information We Collect

To provide you with a seamless, soil-free botanical experience, we collect information that you provide directly and automatically through your interactions with our site:

• Personal Identification Information: When you make a purchase, sign up for our newsletter, or contact us, we collect details such as your name, email address, shipping address (like 386 Daniels Road, New Haven), billing address, and phone number.
• Payment Information: When you place an order, we process payment details such as credit/debit card numbers (Visa, MasterCard, JCB) or PayPal account information. Note: We do not store full credit card details on our servers. Payments are handled by secure, certified third-party gateways.
• Transaction Details: Information about the products you purchase (e.g., Terrarium Kits, Cork Bark, Large Air Plants), order value, and transaction history.
• Technical & Usage Data: We automatically collect information about your device, IP address, browser type, pages visited (like “Air Plant Gifts for the Holidays” or “Ceramic” pages), time spent, and referring URLs.
• Communications: Records of your correspondence with us via email (e.g., [email protected]).

2. How We Use Your Information

We use your data with care, aiming to enhance your journey into botanical art:

• To process and fulfill your orders for Air Plants, Tools, Containers, or Gifts Under $10, and to manage shipping globally (excluding some remote areas and parts of Asia).
• To communicate with you about your order, provide customer support, and respond to inquiries.
• To send you updates, care tips, and promotional offers (only if you opt-in), helping you nurture your living art.
• To improve our website, product selection (from Small Air Plants to Hanging Pendants), and overall customer experience.
• To prevent fraud, ensure transaction security, and comply with legal obligations.
• To personalize your experience, suggesting products like Color Enhanced specimens or Terrarium Glass based on your browsing.

3. Sharing and Disclosure of Information

We value trust and only share your information when necessary:

• Service Providers: We share data with trusted partners who assist in payment processing, shipping, email delivery, and website analytics. These partners are bound by confidentiality and use data solely to provide services to us.
• Legal Compliance: We may disclose information if required by law, to protect our rights, or to ensure the safety of our community.
• Business Transfers: In the event of a merger or sale, customer data may be transferred as part of the business assets.
• With Your Consent: We will share information outside of this policy only with your explicit permission.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is woven into every step of our process, much like the careful crafting of a Grapevine Branch display:

• Storage: Data is stored on secure servers, with personal information retained only as long as necessary to fulfill orders, comply with legal obligations, or support your ongoing plant journey.
• Protection: We implement industry-standard measures, including SSL encryption, to protect your data during transmission and storage. Our payment gateways are PCI-DSS compliant.
• International Transfers: As we serve a global community, your data may be processed in the United States or other countries. We ensure appropriate safeguards are in place for such transfers.

5. Your Rights and Choices

You have rights regarding your personal data, which we respect and facilitate:

• Access & Correction: You can request access to or correction of your personal data.
• Deletion: You may request deletion of your data, subject to legal or operational necessities.
• Opt-Out: You can unsubscribe from marketing emails at any time via the link in each email.
• Restrict Processing: You may request limitations on how we use your data.
• Data Portability: You can request a copy of your data in a structured format.
• Cookies: You can manage cookie preferences through your browser settings (see below).

To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe, treating your request with the attention we give to a Specialty air plant order.

6. Cookies and Tracking Technologies

Like a Terrarium Kit that enhances growth, cookies help our website function optimally:

• What We Use: We use cookies and similar technologies to remember your preferences, analyze site traffic (e.g., which pages like “Air Plant Tools” are popular), and improve your shopping experience.
• Types of Cookies: Essential (necessary for site functionality), performance (for analytics), and targeting (for personalized ads).
• Your Control: You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Note that some site features may not function fully without cookies.

7. Updates to This Policy

We may update this Privacy Policy occasionally, just as we curate new additions to our “Terrariums + More” collection. The latest version will always be posted here with the effective date. We encourage you to review it periodically.