Bringing the effortless beauty of air plants to your world—effortlessly.
Welcome to our FAQ page! At Air Plant World, we believe in making your journey into soil-free botanical art as smooth and enjoyable as possible. Based on what our wonderful community of plant lovers often asks, we’ve gathered the most common questions here. If you don’t find your answer below, our roots are always ready to help at [email protected].
🌿 About Our Products
What exactly are air plants?
Air plants, or Tillandsia, are magical, soil-free plants that absorb water and nutrients through their leaves. They’re incredibly versatile, low-maintenance, and perfect for creating living art in ceramics, cork bark, hanging pendants, or terrariums.
What types of air plants do you offer?
We curate a wide range—from petite Ionanthas and Small Air Plants to majestic Large Air Plants and specialty varieties like Xerographicas. We also offer Color Enhanced plants, Ceramic holders, Cork Bark, Terrarium Kits, and tools to help your green companions thrive.
Are your plants suitable for beginners?
Absolutely! Our philosophy is effortless beauty. Each plant is selected for health and resilience, and we provide all the tools and guidance you need. Start with our Terrarium Kits or Gifts Under $10 for an easy, joyful introduction.
📦 Shipping & Delivery
Where do you ship from, and where do you deliver?
We ship joy worldwide from our home at 386 Daniels Road, New Haven, US 05472. While we reach most corners of the globe, we’re currently unable to deliver to some remote areas and parts of Asia. Need confirmation? Just contact us!
What are my shipping options?
- Standard Shipping ($12.95 for all orders): Shipped via DHL or FedEx. Processed in 1-2 business days, delivered in 10-15 days after shipment. Perfect for a balance of speed and reliability.
- Free Shipping (on orders over $50): Shipped via EMS. Processed in 1-2 business days, delivered in 15-25 days after shipment. A cost-effective choice for patient plant lovers.
How are the plants packaged for shipping?
Each air plant is lovingly secured in our specially designed packaging to ensure it arrives healthy and vibrant, whether it’s traveling across the country or across oceans. We treat every order as living art.
Will I receive tracking information?
Yes! Once your order is dispatched, we’ll send you a tracking notification so you can watch your botanical treasure make its way to your doorstep.
đź’ł Payments & Orders
What payment methods do you accept?
We accept secure payments via Visa, MasterCard, JCB, and PayPal.
Can I modify or cancel my order after placing it?
To ensure your plants are prepared with care, please contact us immediately at [email protected] if you need to modify or cancel an order. We’ll do our best to assist if the order hasn’t yet entered the processing stage.
♻️ Returns & Guarantee
What is your return policy?
Your satisfaction is rooted in our core values. We accept returns within 15 days of you receiving your order. If your order doesn’t fill you with joy, we’re here to help make it right.
What if my plant arrives damaged or unhealthy?
We guarantee the health and beauty of every plant we send. If there’s an issue upon arrival, please contact us immediately at [email protected] with photos of the plant and packaging. We’ll resolve it promptly.
🌎 General Questions
Do you offer gift options?
Yes! Explore our curated Air Plant Gifts for the Holidays, Gifts, and Gifts Under $10 collections. Each is perfect for bringing a touch of soil-free magic to someone special.
How do I care for my air plant once it arrives?
Unbox your effortless greenery! Your plant is ready for display in its new home. For detailed care instructions, check the guide included in your package or browse our Air Plant Tools and Tools + More section for helpful products.
Still Have Questions?
Our team is always rooting for you! Reach out to us for a personal touch.
Email: [email protected]
Address: Air Plant World | 386 Daniels Road, New Haven, US 05472
We’re here to ensure your experience is as smooth and enjoyable as the care of your new air plants.